Most Turkey eVisa applications are approved quickly and without any issue. But if yours seems to be taking longer than expected, or you’ve received a rejection, here’s how to figure out what happened and what to do about it.

First, Check Your Email Properly

Before assuming anything has gone wrong, check your spam or junk folder — automated visa emails are sometimes filtered incorrectly. Search for messages from the last 48 hours using keywords like “eVisa” or “Türkiye”.

Common Reasons an Application Is Delayed

• A mismatch between the passport details entered and the physical document.
• A payment that needed manual verification.
• Unusually high application volumes during peak periods.
• An incomplete or ambiguous field in the application form.

Most of these are avoidable — see our list of common application mistakes to check whether any apply to your situation.

Common Reasons an Application Is Rejected

Rejections are less common than delays, but can happen when passport details don’t match official records, when a nationality isn’t actually eligible for the eVisa system (see our eligible countries guide), or when a passport doesn’t meet validity requirements.

What to Do If Yours Is Rejected

• Re-read the rejection notice carefully — it usually indicates the specific reason.
• Double-check every passport detail against your physical document.
• Contact our support team, available 7 days a week, before reapplying so we can review what happened.
• If needed, reapply with corrected information, or consider whether a consular visa is more appropriate for your situation.

How to Avoid This Next Time

The single best way to avoid delays or rejections is to have your application checked before it’s submitted. That’s exactly what our specialists do for every application we handle — reviewing each field against your passport to catch errors early.

If you’d like our team to prepare and check your application from the start, you can begin here. If you already have questions about a specific case, our support line is open 7 days a week.

e-Visa Türkiye is an independent assistance service and is not affiliated with the Government of the Republic of Türkiye. We cannot override decisions made by Turkish immigration authorities, but we can help make sure your application is free of the errors that most often cause problems.